There are several ways you can check your email. Webmail is an online tool you can use to send and receive email. Webmail is great because you can access it using a web browser. It doesn’t require you to setup the software. You can simply log into webmail and begin to use it.
Steps for Logging into Webmail
The steps below will show you how to login to webmail. In this example, we are assuming the email address you want to check is user@example.com
- There are a few different URLS that access your webmail:
example.com/webmail
webmail.example.com
example.com:2096
While example.com/webmail is the standard choice, the other options are available if the first one does not reach your webmail login due to a DNS error, firewall, or redirect.Be sure to replace example.com with your actual domain name.
- Enter your username and password, and then click OK.
User Name: Enter your full email address, all lower case
Password: Enter your email address’ password - You should now be logged in! Click on one of the RoundCube and get started using your email!
Troubleshooting Webmail Problems:
I am not prompted for a username / password
If you are not asked to enter a username and password when visiting example.com/webmail, please instead try going to webmail.example.com.
This issue is usually caused by a firewall within your network blocking the webmail ports of 2095 and 2096. Using webmail.example.com allows you to access webmail over port 80, the normal port used for web traffic.
I forgot my password
If you forgot your email address’ password, the easiest solution is to reset your email address password within cPanel and then try to log into webmail again.
What’s Next?
In addition to webmail, there are a few other email features that can be used on our servers. You may be interested in learning more about:
- Email Forwarding – automatically forward emails to another email address
- Auto Responders – going on vacation? setup an auto respond to notify others when they email you that you are out of the office
- Spam Assassin – if you’re having a problem with spam, start by setting up and configuring Spam Assassin
